Purpose and Scope
- Provide Retail Operations Billing, Customer Fulfilment and Collection Support for the Commercial Business.
- Develop, standardize, and optimize business processes for the Retail Operations team using digital systems.
Key Roles and Responsibilities
- Provide Billing, Customer Fulfilment and Collection operation support for the Commercial Business.
- Develop, standardize, and optimize business processes by analyzing and evaluating existing processes and challenges.
- Perform analysis of the business processes related to productivity, efficiency, quality, costs, and time management.
- Review and update procedures and policies to support billing, sales, and metering requirements. Prepare management progress reports, feedback, and suggestions to all stakeholders through meetings, workshops, and documentation.
- Manage and support billing system projects to optimize business processes, including project implementation, post implementation, system stabilization and monitoring phase to ensure project objectives are met.
- Team leader for operational functions such as billing operations, customer support or collections.
Qualifications & Experience
- At least a Degree Holder.
- Preferably 5 years of relevant working experience in the energy or utilities industry, playing a crucial role in managing the billing and collection operations
- Minimum 2 years of experience in managing a team.
- In-depth knowledge and experience in business process improvement and project management and implementation preferred.
Skills/competencies & Preferred Characteristics
- High proficiency in Microsoft office (Excel, Word, PowerPoint, MS Dynamics), Power BI, process mapping and analysis tools.
- Strong analytical and problem-solving skills, attention to detail and comfort in working with numbers.
- Excellent communication and interpersonal skills.
