The Opportunity
- Adecco is partnering with a Technology Multinational Corporation company to search for a Service Desk
- Focus: 1st level IT helpdesk support, Customer Service, Service Now
- Office location: Singapore, Bugis
- 44 Hours per week (Including weekends and Public Holidays) or as advised by the Engagement Manager
The Talent
- Open to work on weekend and public holiday if scheduled
- Strong Knowledge Service Now
- 1st level IT Helpdesk support
- Excellence Communication Skills
The Job
- Log all incoming calls and email and record sufficient information to facilitate effective incident processing.
- Identify the impact, urgency, and priority of incidents.
- Provide initial troubleshooting and support for incidents.
- Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and monitor progress.
- Seek confirmation for closure from the user when resolution is provided.
- Serve as the first point of contact for all incidents.
- Prepare daily and weekly report, proficient in excel.
- Liaise with client to clarify issue and assign issue to team for resolution.
- Track and report on issues resolution.
- Assess common issues and suggest improvement points.
- Track and report on day-to-day operations to maintain system stability
Next Step
- We could contact you in the soonest time if you directly send your resume to: [email protected]
- Email Topic: Apply: Service Desk
- We regret to inform that only shortlisted candidates will be contacted
Ling Kai Hoe
EA Licence Number: 91C2918
Personnel Registration Number: R22106166
