x
Get our mobile app
Fast & easy access to Jobstore
Use App
Congratulations!
You just received a job recommendation!
check it out now
Browse Jobs
Companies
Campus Hiring
Download App
Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Customer Service Manager
 banner picture 1  banner picture 2  banner picture 3

Customer Service Manager

People Profilers Pte. Ltd.

People Profilers Pte. Ltd. company logo
  • Responsible for overall customer service function in Asia.
  • Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.
  • Develop CS management performance metrics to manage and lead the day-to-day Customer Service
  • responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.
  • Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment and customer satisfaction needed for business success.
  • Regular engagement with Global Customer Service to maintain Global-Regional alignment.
  • Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.
  • Subject matter expert for all current and future systems and processes used in the Order-To-Cash (OTC) and Master Data (MD) environment in APAC.
  • Tracks key performance metrics, customer service performance data, and generates improvement opportunities.
  • To drive process improvements using data analytics and influence improvements across the organization.
  • Preparing and presenting monthly, quarterly, and annual reports of operations.
  • Create a common framework and set of protocols for how we manage customers to support Sales.
  • Responsible for Customer Service Team's actions to resolve any customer claims or complaints, including processing customer returns or credit notes and follow up with logistics / quality for resolution.


Job Requirements


  • Bachelor’s degree in supply chain and or related field
  • At least 8-10 years of relevant managerial working experience in a Manufacturing environment
  • Knowledge of customer service, trade incoterms and customs procedures
  • Knowledge of ERP system
  • English -Excellent verbal and written communication skills
  • Good Interpersonal, Communication, analytical and management skills
  • A good team player and positive attitude
  • Willing to take new challenges and make a difference.
  • Willing to travel within Asia Pacific


Job ID: DSGT/008


All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.


Kindly email your resume in a detailed Word format to [email protected]


We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09, Plus Building, Singapore 049705

Tel: 69509745

EA Licence Number: 02C4944

EA Registration Number: R1108448

EA Personnel: Tan Lili Gesse

✱   This job post has expired   ✱

Sharing is Caring

Know others who would be interested in this job?