Roles & Responsibilities
· Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
· Analyze staff evaluations and feedback to improve the customer’s experience
· Project future needs for goods and cleaning products; order accordingly
· Oversee health code compliance and sanitation standards
· Seek ways to cut waste and decrease operational costs
· Generate weekly, monthly, and annual reports for the management
· Train new employees and provide ongoing training for all staff
· Attend quarterly P&L meetings
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