Job Responsibilities:
· Inbound call handling for client Accounts servicing, campaigns, products enquiries and helpdesk enquiries;
· Fulfillment follow through on case handling and with customers;
· Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information
· Overtime is required based on the work load.
Job Requirements
· Minimum of ITE, 'O' levels. Open for Fresh resource with any background.
· Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
· Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
· Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
· Good analytical skills; passion for working and is good in working with numbers.
· Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
· Passion for working, responsible and with good working attitude.
· Proficient in PC skills including MS Office applications.
· Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.
This role has Staggered shift hours : 8.5 working hours + 1-hour meal break in between. Includes night shift.
Generally it starts from 7:00 AM (first shift start) 10:00 PM last shift ends.
