Maintenance
- Provide technical services to maintain and troubleshoot back-end systems of Traffic Management Systems.
- Provide day-to-day onsite and remote support on workstations and network equipment such as routers, firewall, switches, servers and storage.
- Follow Preventive Maintenance work schedules to specified standards and procedures and maintain all relevant written records.
- Attend and carry out Fault Finding and Diagnosis of systems breakdowns, both on a mechanical and electrical basis, with a focus on providing high levels of service and response times.
- Maintain records of all breakdowns and repairs allowing for analysis and compliance with ISO standards.
- Provide support in root cause analysis identified by team members together with the Superior.
- Provide 24/7 on-call and Scheduled stand-by duty for maintenance and other operational support.
- Train and guide team members on the maintenance process, procedures, and systems.
- Sourcing for reasonable and reliable procurement of equipment.
- Committed to attend to any operational and maintenance issues.
- Handle customer’s inquiry, request and complaints in a professional manner and efficient way.
- Proactive in problem solving and following up and close all incidents, issues and requests timely.
- To follow all company business operation and SOP at all times.
- Participate actively in Health Safety and Environment programs and activities in order to achieve
- Company’s KPIs, ISO 14001 objectives and target. Proactively rectify any abnormalities, unsafe acts or unsafe situations and report to supervisor accordingly.
- Maintain high standard of housekeeping at all times.
- Other operational and maintenance duties as assigned by Supervisor.
Project
- Attend project related activities that include deployment in setting up of Back-End system, installation and testing that comply with client’s technical requirements.
- Lead and monitor technician for project installation site work.
- Provide support in conducting site survey.
- Responsible for the documentation of technical design details and in proper filing in accordance to ISO requirements.
- Participate in technical discussion and provide technical assistance in preparation for all support to tender requirements.
Qualifications and Education Requirements
- Diploma in Computer Engineering or Electricial & Electronics Engineering.
Work Experience Requirements
- At least 2 years of working experience in the related field is required for this position.
- Able to commit Scheduled Shift work
- Fast Learner and can work under pressure.
- Resourceful, team player and able to work independently.
- Good communication and interpersonal skills to work with all levels of internal and external users.
