Responsibilities
• Manage Cheque Processing Vendor to ensure optimal performance and improvement of existing processes
• Monitor service levels performance against critical measures set in service contract
• Review monthly invoices billed by vendor
• Oversee Change Controls and Special Requests to manage changes in the outsourced environment with the respective subject matter experts or control functions in the bank.
• Review processes and identify areas for improvement, risk and control.
• Perform operational issue / incident / escalation management of cheque/courier-related matters and identify root cause(s) and implement preventive measures.
• Prepare and facilitate audits by internal, external or regulatory audit functions.
• Provide operational support to Business Units for new initiatives.
• Manage Business Continuity Planning (BCP) for outsourced-related matters
• Support Data Loss Prevention (DLP) implementations in the outsourced area
• Perform and support site visits with site visit SMEs and control functions
• Ensure control gaps are addressed with timely and appropriate action plans by the vendor
Requirements
• Strong leadership skills with sound, analytical and decision making abilities
• Excellent inter-personal and communication skills in dealing with all levels of staff and external parties
• Strong people-relations and influencing skills
• Demonstrate critical thinking: ability to suggest improvements and identify risks
• Strong Service orientation and professional work attitude: ability to prioritize, and manage internal clients’ expectations
• Domain knowledge in courier services or cheque processes will be an added advantage
