Purpose and Scope
Supports the development of billing system project and assists in the planning and execution of project related activities.
Key Roles and Responsibilities
- Understanding Business Operations to automate solutions to streamline existing work process in a new billing system.
- Managing documentation such as user requirement report, project status report, functional specification, update/create process flowcharts and procedures aligned to the new billing system.
- Participate in UAT
- Participate in data migration and validation activities
- Participate in Go-Live activities and work on Post-Live bugs and enhancements
- Provide billing and collection support as and when required
- Other ad hoc work assignments as and when required
Qualifications & Experience
- At least a Diploma holder
- At least 2 years relevant working experience preferably in the utilities industry, specializing in a billing or collection role
Skills/competencies & Preferred Characteristics
- High proficiency in Microsoft office products (Excel, Word, PowerPoint, MS Dynamics AX) and Power BI
- Ability to work independently, take initiative, set priorities and see projects through to completion
- Employ problem-solving and analysis skills
- Ability to work well with others under tight deadlines and respond to changes in priorities
- Excellent communication and interpersonal skills
