Duration: 12 months extendable and convertible
Location: Kallang
Working hours: 08.00am – 5.00pm or 08.30am – 5.30pm (Monday to Friday, 8 hours work per day)
Alternate Saturday 08.00am – 1.00pm (4 hours work)
Up to 3 months bonus per year
Answer incoming queries and address in a professional and timely manner
Provide accurate and detailed information to customers regarding products and services
Resolving customer issues, complaints or concerns with empathy and problem-solving skills
Documenting customer interactions and maintaining accurate records in the database
Adhering to company policies and procedures while maintaining a positive and customer-centric attitude
Requirements
Singaporean
GCE 'N' Levels
At least 2 years of experience in contact centre handling voice and/or non-voice channels
Possess excellent interpersonal, communication and customer service skills
Able to work independently in a face-paced environment while being a cohesive team member
Self-directed, able to multi-task, self-motivated and able to work under pressure
Possess initiative to respond to customer’s needs with a commitment towards service excellence
Proficient in MS Office applications
**We regret that only shortlisted candidates will be notified**
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