The Business
Ultimate Performance (U.P.) has forged a reputation as the world’s foremost body transformation experts, delivering exceptional client results under the mantra “maximum results, minimum time”.
The business has grown to become the world’s only truly international personal training company, with 23 private personal training facilities across the globe and growing.
But U.P. is more than just a gym. We operate world-leading online and virtual personal training, training camps, meal preparation services, as well as develop a range of premium, results-focused supplements. We fund our own research and development; we invest in technology, and we spearhead a range of ground-breaking studies with the world’s leading academic institutions.
This is why Men’s Fitness Magazine describes U.P. as: “The Goldman Sachs, Real Madrid and Apple of Personal Training. They’re that far ahead of the field.”
The role
We are seeking an experienced Client Liaison Executive to join us at our new site at Singapore Orchard. The Client Liaison Executive will build and maintain relationships with Ultimate Performance clients, ensuring they have a positive experience throughout their journey with U.P., and helping to ensure positive client retention rates are maintained while supporting business growth.
Key responsibilities include, but are not limited to:
- Conduct sales consultations for personal training services with a strong conversion rate.
- Building rapport and strong professional relationships with clients, actioning any potential referral or business development opportunities.
- Handling incoming personal training enquiries, dealing with client bookings and personal trainer consultations.
- Monitoring client attendance to ensure session numbers are maximised where possible and reaching out to clients with poor attendance.
- Responding to and handling any incoming client complaints alongside the Gym Manager.
- Organising renewals of client memberships.
- Logging relevant in-gym sales via the CRM system.
- Liaising with clients and the client support team for payments, renewals and general enquiries.
- Assisting in organising reallocations of clients or cover when the assigned Trainer is on leave.
- Ensuring automated data reports on client enrolment, retention and referrals continue and are maintained to be accurate.
Our ideal candidate will have the following experiences and qualities:
- Evidence in continued professional development, preferably within a customer-focused capacity.
- Experience in providing administrative support to management.
- Experience in analyzing numerical information reports.
- Strong time management skills, can adhere to tight deadlines
- Able to work effectively with management, responding to different working styles.
- Able to sell successfully both face-to-face and over the phone.
- Able to work individually as well as part of a team.
- Outstanding communication skills
Benefits
- 14 days annual leave, plus bank holidays
- Cash equity scheme (once eligible)
- Medical insurance
- Employee discounted products
- 50% discount on 1-2-1 world-leading personal training sessions at the U.P. Singapore gym, subject to availability upon passing the probationary period.
If you are interested in applying or hearing more about this exciting new Client Liaison Executive position at U.P. please apply today!
Job Type: Full-time, Permanent
Salary: SG $41,688 - $62,532 per annum + incentives
