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Jobs in Singapore   »   Jobs in Singapore   »   Manager (Service Excellence)
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Manager (Service Excellence)

Talentsis Pte. Ltd.

Talentsis Pte. Ltd. company logo

Main responsibilities:


  • Ensure contractual management such as in the fulfilment of Key Performance Indicators and Service Level Agreement are monitored
  • Ensure compliance in contractual agreements
  • Advise Operation Centres on contractual obligations from the financial and business perspectives
  • Perform data and business analysis on project and survey results
  • Prepare, evaluate and assess contract documents, including Variation Orders and costing
  • Responsible for maintaining and updating of all associated contractual documentations and records
  • Responsible for all other contracts management related job
  • Lead Business Excellence movement such as business continuity management, process risk management, business process re-engineering, quality improvement etc.


Requirements:


  • Degree in preferably in Business, Finance, Marketing and Economics
  • Min 12 years of working experience
  • Committed individual who is meticulous, possess strong leadership qualities and a good team player
  • Possess good analytical and negotiation skills, able to work in a dynamic and fast pace environment to meet critical deadlines
  • Possess good English language proficiency, and effective communication skills with internal and external stakeholders
  • Proficient in Microsoft Office Suite including MS Word, Excel and Power Point
  • Experience in contract management and negotiation will be an added advantage


Only shortlisted candidates will be notified.


EA Reg No: 20C0312

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