Job Summary:
- Multiple Locations
- End User Experience
- L1 Support Experience
Job Responsibilities:
- Desktop support in end user environment
- Provide basic support and troubleshooting to clients, such as password resets, printer.
- Configurations, break/fix instructions, support routing and escalation to L2 support.
- Taking ownership of customer issues reported and tracking them through resolution.
- Responding in a timely manner to service issues and requests
- Liaise with third party vendors to coordinate client issues on specific services.
- Liaise with product manufacturers for problem escalation and resolution.
- Support company for project implementation activities.
- Assist in helpdesk support as and when necessary.
Job Requirements:
- Diploma / Degree in Computer Studies, Information System or related course
- Ability to quickly understand technical concepts.
- An excellent problem solver with strong analytical skills
- Excellent end user support and communication skills.
- Able to join in short notice or immediately is an advantage.
- Candidates with more experience will be considered for a more senior role.
To Apply, kindly click on the "APPLY NOW" button
We regret that only shortlisted candidates will be notified.
Staffking Pte Ltd (20C0358) | Trance Teu (R1988522)
