Job Responsibilities:
• Monitor & maintain business health of franchise markets
• Drive revenue in franchise markets via new business channels and territory acquisition
• Maintain keen knowledge of franchise markets’ consumer patterns & trends
• Maintain continual communication & positive working relationship with franchise markets
• Support & share strategic and operational advice to franchisees with new outlet openings and when required
• Ensure franchisees are kept abreast of newest product developments and SOPs, and oversee the roll-out in franchise markets
• Maintain franchisee resource of training aids & marketing materials
• Develop, implement and execute training programs, policies and procedures for Franchise Partners, in accordance with the Division’s business objectives
• Monitor, coach and appraise the job results of trainers conducting all Training Programs
• Edit, compile, analyse and/or disseminate OER (Audit) results to all relevant stakeholders
• Conduct business presentations to management
• Supporting new market launches by planning relevant training programs and store attachments prior to its grand opening
• Generate reports and sales projections and market analysis as required
• Work closely with Finance to ensure timely billings and collections from franchise markets
• Updating & maintenance of existing franchisee data and databases
• Other ad hoc duties as assigned
Job Requirements:
• Degree/ Diploma in Business Studies/Administration/Management or related discipline
• Keen business sense, interpersonal, planning, organisational & supervisory skills
• Expect frequent travel overseas
• Experience in franchise markets, preferably in F&B industry
• Competent in Microsoft Office Suite & Google forms
• Good written and verbal communication skills
• Able to adapt to changing work requirements
• Able to work in a lean team, multi-task and work under tight deadlines
• May be required to work weekends (ad-hoc)
• Experience/ Certification in the following is advantageous:
- Video filming & editing software
