Responsibilities:
- Ensures delivery of key Service Level Agreement (SLA) with customers in a fast-growing sector, including managing operations in accordance with the DSC demands
- Reviews monthly internal quality performance with internal stakeholders and suggest solutions to drive operational excellence
- Frequently reviews, aligns, and keeps immediate Superior updated with information on quality related matters and Standard Operating Procedures (SOP)
- Undertakes the responsibilities on updating of SOP and Work Instructions (WI)
- Takes the lead to draft and apply Problem Solving Approach with the relevant stakeholders, such as Operations Leaders and Operational Staff, for any customer’s feedback and related matters
- Undertake the responsibility to streamline billing procedures to ensure timely and accurate submission of department’s invoices for billing
- Coordinates the review and improvement of business and quality processes by adding value to DHL services
- Maintains a high-performance service culture within the functional team.
- Coordinates, plans, organizes, and directs in an efficient and effective manner to the relevant stakeholders
Requirements:
- GCE "N"/"O"/"A" Levels, NITEC/Diploma in Logistics / Supply Chain Management or equivalent
- 1 to 2 years of relevant experience
- Good business writing and interpersonal skills
- Computer literate in MS Office Suite
