Work Arrangement
• Work Hours: Wednesday - Saturday, shift work available and to be discussed
• Work Hours: Sunday, full shift required (8.30am - 6.30pm)
• Location: Oasis Terraces
• Commitment: 3 months and above
• Hourly Rate: $12 - $15 / hr
Job Description
• Handle all walk-ins, phone and online enquiries in a professional and customer-oriented manner
• Handle registration, student movements (transfers / withdrawals) and payment collection in accordance with the centre's SOPs
• Actively promote and upsell programmes to both prospective and existing customers
• Attend to customers' needs and enquiries in a prompt and service-oriented manner
• Maintain an updated record of customer interactions, including inquiries, feedback and complaints
• Escalate unresolved customers' feedbacks and grievances promptly to the Centre Manager or Management
• Provide support and assistance to teachers and students whenever required
• Maintain a strong communication link between teachers and parents to ensure a seamless client experience
• Assist in other adhoc duties as assigned
Job Requirements
• Strong proficiency in spoken and written English
• Possess emotional maturity and passion for customer service
• Good team player with ability to work with minimal supervision
• Able to work shift hours and at least one weekend (Sundays full shift)
