RESPONSIBILITIES:
- Setup the platform’s standard port agency service procedures to guide all the local agents, maintain high quality of the online services
- Lead the team to monitor all the inbound service enquiries/orders from the shipowners/charterers, response to shipowners in timely manner
- Coordinate with the ASPs for best quotations and feedback to shipowners
- Assign the order to the selected ASP and arrange the future service deliveries
- Monitor the vessel’s schedule and work with the ASP for a smooth service delivery
- Work together with DA team and finical team for invoicing and payment
- Evaluate the job performance of the ASPs, rate the service level based on the scoring card, work with the vendor relations team to maintain a strong vendor base
- Manage issue arising from servicing client accounts and dealing with vendors
- Responsible for leading, tracking and ensuring the operation team to complete daily operations in a timely and high-quality manner.
- Provide guidance, advice and encouragement to team members to achieve daily work goals.
- Investigate and report on non-compliance by port agents or other service providers with client's requirements and policies.
- Make professional suggestions on further optimization of the online service procedures and user experience based on the daily operation and partners feedback
- Prepare monthly, quarterly and annual reports.
2. JOB SPECIFICATION / REQUIREMENT / COMPETENCY
· Familiar with shipping business, have in depth knowledge of ship agency business and processes, good at summing up and writing functional requirements and process improvement documentation.
· Proficiency in a variety of office software, and have a certain IT basic knowledge and business model.
· Problem solving with rational and timely manner.
3. EDUCATION / EXPERIENCE
· Minimum a Diploma in Maritime, Ship Management or other relevant discipline
· Minimum 8 years of relevant ship agencies experience in a managerial role
