This role provides second level (L2) technical production support in the back office (Operations Technology) division that hosts Reconciliations Application. Application reconciles core reconciliations (Nostro/Depot), Trade Validation & Control and other non-core reconciliations.
This role & responsibilities includes:
- Provide timely and efficient IT Level 2 support of the Reconciliation Application
- Opportunity to learn and troubleshoot functional domain queries in the Investment banking reconciliations processes.
- Proactively seek to minimize potential application support problems through root cause analysis and monitoring
- Understand and debug the logs and where required source code to find bugs and issues to be fixed by development teams (L3)
- Provide onsite and remote users support for multiple reconciliations instances.
- Provide off-hours support including weekend on rotation.
- Maintain effective communication to the internal/external clients to understand their application related issues/queries/problems.
- Acquire knowledge on the CS reconciliation Processes, prepare KB articles to build knowledge base.
- Managing active and open incidents to ensure proper final resolution or workaround.
Your future colleagues
Production Support is an essential function within the bank. The Ops Tech production support team provides effective structured technical support for multiple back-office applications. We are respon-sible for problem solving and root cause analysis for production issues. Support works closely with the application users, third party vendors, infrastructure teams, and other Credit Suisse groups to provide an optimal level of support.
The role will provide a long-term career path within the organization and increased future responsibilities.
We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values.
Credit Suisse Group AG has been acquired by UBS Group AG. Credit Suisse continues its business activities as a subsidiary company of UBS Group AG, including selective hiring for experienced professionals.
UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management, and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.
From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it’s our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and sup-port the diverse cultures, perspectives, skills, and experiences within our workforce.
Qualifications
We are looking for candidates with the following qualifications:
- Minimum 4+ years of IT experience in supporting Reconciliation applications in financial industry or equivalent organizations domain.
- Understanding of Nostro/Depot and Non-core reconciliation processes within a bank.
- Good hands-on technical understanding of reconciliation products like IntelliMatch, TLM or Gresham CTC.
- Ability to navigate through complex production issues and coming up with workaround/out of the box solution wherever needed.
- Ability to participate and contribute during major incidents and handle communication to users.
- Contribution towards application stability and overall improvement of batch processes in coordination with development and business teams.
- Good understanding of ITIL processes
- Multi-tasking, fast learner with excellent problem solving and analytical skills.
- Ability to explore automation opportunities.
- Understanding of Swift messages and ability to identify the issues if any with respect to message quality.
- Linux/Unix troubleshooting skills knowledge (checking logs, processes, perform system health checks, etc).
- DB knowledge [in technologies like Oracle, Sybase IQ, MS SQL] (hands on experience)
- Web/Tools related experience: XML, Control-M, Informatica or Splunk.
- Adherence to bank processes and ensuring same standards followed by team
Nice to have:
- Prior Gresham CTC IT Support experience
- Experience with monitoring tools like Osmosys, Grafana and ServiceNOW.
Personal Skills:
- Fast learner, Teammate, and positive work attitude. Take Ownership and Accountability
- Client-focused & sensitive to client needs
- Good oral and written communication skills.
- Dedication to fostering an inclusive culture and value diverse perspectives.
