- Perform daily reviews of system backups for the local site, operating servers, and network equipment, and document the findings.
- Assist network administrators in troubleshooting network connectivity, server, and VOIP issues. Additionally, support in maintaining accurate Active Directory entries for desktops.
- Provide support for the Office Suite, Outlook email applications on desktops, and other company-endorsed desktop and mobile applications.
- Resolve hardware and software issues pertaining to desktop and mobile devices.
- Provide support for production and office peripherals as required.
- Work closely with Operational Technology (OT) teams to understand system requirements and integration points.
- Assist in the design, implementation, and maintenance of OT systems.
- Troubleshoot and resolve issues related to the convergence of IT and OT technologies.
- Manage Configuration Items (CI) in the Computer Management Database (CMDB).
- Manage incident and service tickets in ServiceNow.
- Manage critical incidents and handle escalations in a professional manner.
- Monitor and report on key performance indicators (KPIs) while defining and implementing measures to optimize performance.
- Collaborate with global cross-functional teams (including IT Infrastructure and Digital HUB) to implement various IT and Digital solutions in Singapore and Malaysia.
- Actively engage with clients to comprehend their needs and advocate for IT solutions.
- Cascade IT communications to IT users at the local sites.
- Gather feedback from local management and users on IT services and provide insights to the leadership team for ongoing improvement of IT services.
- Continuously monitor operations and proactively develop enhancements to improve the overall user experience.
- Offer solutions and ideas for improvement and optimization.
- Plan and implement IT rollout projects.
- Adherence to the Company Code of Conduct.
Requirement
- Degree/Diploma in Computer Studies/Information Technology; a Bachelor’s Degree is preferred.
- Minimum 5 years of work experience in Information Technology.
- Familiarity with ITIL processes.
- Technical certifications are advantageous.
- Latest version of Windows.
- Basic configuration of PCs and laptops.
- Overall LAN/WAN concepts including DHCP, TCP/IP, VPN, DNS, ADS, and knowledge of remote access technologies.
- Server and Windows Professional and/or latest version.
- Technical knowledge of client endpoint devices and printers, software & hardware
- configuration troubleshooting, and follow-up.
- Desired knowledge in the field of Industry 4.0/IOT.Proficient in the following:
- Microsoft Office 365, One Drive, Sharepoint.
- Basic apps available on mobile devices, and setup on mobile devices.
- Experience in connecting shopfloor machines to IoT platforms is a plus.
- Ability to adapt to a changing environment and handle multiple priorities.
- Quick understanding of technical concepts and the ability to communicate them clearly in text and visuals.
HOW TO APPLY:
Interested applicants, kindly send your resume in MS WORD format to ref29"at"trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.
We regret only shortlisted candidates will be notified.
Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.
Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Lai Jun Leong (Cedric)
EA Personnel Reg No: R21102891
