An exciting opportunity for a Service Support Officer for Consumer Banking Operations, Technology, and Operations Team with one of our leading clients in the Banking domain.
Mandatory Skill-set
- Minimum 5-10 years of relevant experience in a financial institution;
- Strong leadership skills with sound, analytical, and decision-making abilities;
- Excellent interpersonal and communication skills in dealing with all levels of staff and external parties;
- Strong people-relations and influencing skills;
- Demonstrate critical thinking: the ability to suggest improvements and identify risks;
- Strong Service orientation and professional work attitude: ability to prioritize, and manage internal clients’ expectations.
Desired Skill-set
- Domain knowledge in courier services or cheque processes will be an added advantage.
Responsibilities
- Manage Cheque Processing Vendor to ensure optimal performance and improvement of existing processes;
- Monitor service levels performance against critical measures set in service contract;
- Review monthly invoices billed by vendor;
- Oversee Change Controls and Special Requests to manage changes in the outsourced environment with the respective subject matter experts or control functions in the bank;
- Review processes and identify areas for improvement, risk and control;
- Perform operational issue/incident/escalation management of cheque/courier-related matters and identify root cause(s) and implement preventive measures;
- Prepare and facilitate audits by internal, external, or regulatory audit functions;
- Provide operational support to Business Units for new initiatives;
- Manage Business Continuity Planning (BCP) for outsourced-related matters;
- Support Data Loss Prevention ( DLP ) implementations in the outsourced area;
- Perform and support site visits with site visit SMEs and control functions;
- Ensure control gaps are addressed with timely and appropriate action plans by the vendor.
Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.
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Confidentiality is assured, and only shortlisted candidates will be notified for interviews.
EA Licence No. 07C5639
