The Role Responsibilities Summary This is an exciting opportunity to be part of the TTO Transformation team - a function which partners with colleagues to create #simplerfasterbetter processes, putting clients and business outcomes at the centre of what we do. The role focus is to lead the TTO Change Portfolio. The role will also develop and deliver strategies to effect the changes required to proactively ensure that the people agenda is delivered and identify opportunities for improvement and efficiency gains. Working with COOs, CIOs and Business and Functional stakeholders it will be important that the chosen candidate has credible experience with a Project, Programme and Portfolio management background but also comes with the right behaviours to drive new ways of working within the space. As an individual, it will be important to have excellent interpersonal skills. The person must be hands-on enough to design, discover, facilitate, and implement practical solutions, yet able to operate at strategic levels to ensure we tackle the right problems. The role will coach, mentor, and develop all delivery staff in the TTO Portfolio to improve how transformation is executed in all areas of our business. The scope of this role goes across TTO. It includes a blend of strategic thinking and execution and provides a good platform for future roles. Strategy Understand and align the TTO portfolio to Strategy 25 Drive the implementation and execution of the TTO Portfolio to deliver an operationally efficient, low-friction organisation. Establish and maintain a highly engaged working relationship with shared accountability across businesses/functions. Own, contribute and deliver projects / experiments as required to deliver change outcomes and innovate insight-based analyses. Ensure TTO compliance to overarching Enterprise Change Management and other governance processes as appropriate. Work in partnership with the First and Second line of defence teams to ensure risk appetite is maintained while manual intervention in operational processes is minimised. Measure and track financial benefits to ensure accurate planning and alignment to Corporate Plan. Development and tracking of productivity metrics to demonstrate improvement of overall performance. Business Establish and maintain a highly engaged working relationship with shared accountability across businesses/functions Ensure traceability and clear metrics to demonstrate the achievements delivered. Identify and implement improvement opportunities within the TTO Portfolio and associated functions. Ensure the delivery of initiatives in line with the Bank's control and governance framework. Looks for opportunities to drive continuous improvement, including the implementation of improved ways of working, digitization, automation, and simplification across the scope of project and program management execution and reporting. People & Talent Contribute to process training and skills building initiatives, including the coaching and development of colleagues to support and accelerate the Ways of Working. Specifically best practice Programme and Portfolio management skills will be developed by coaching and mentoring the TTO Change community Work closely with colleagues with different expertise in self-steering teams and help embed a culture of continuous improvement across TTO. Identify and implement cultural and behavioural changes that are required to support and embed ways of working into the DNA of TTO. Risk Management Appropriately escalate and manage risks arising from Change initiatives, ensure RAID is priced, captured, and managed as part of the entire portfolio delivery. Ownership / accountability for ensuring implementation of a comprehensive Group Transformation Office Framework as appropriate to TTO. Be proactive in seeking regular assurance that the teams are performing in line with the changes agreed. Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed by Product Transformation leads within an appropriate timeframe and escalated through the relevant QPR in line with the banks policies Ensure any material issues are escalated directly to the Head Transformation TTO in a timely manner when required i.e. Significant risks, regulatory breaches, significant conduct issues, capacity or capability issues etc Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Help the change team/ Squad to achieve the outcomes set out in the Bank's Conduct Principles Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters. Key stakeholders TTO MT and Relevant Product Owners and Business Heads across TTO Group Transformation Office Transformation Leads across other businesses and functions Other Responsibilities Embed 'Here for Good' and Group's brand and Values in personal working practices Maintains high levels of integrity, motivation, and morale. Perform other responsibilities assigned under Group, Country, Business or Functional policies & procedures Our Ideal Candidate 10+ years of experience in a professional corporate environment having scoped, shaped, and delivered large scale complex Programmes and Portfolios. Project / Program and Portfolio Management qualifications (PMP, PgMP, PfMP, Portfolio SAFe, CPO). Strong knowledge on Financials management - Budget tracking, planning, forecast and variance explanations. Sound understanding of the banks Governance standards, Finance/Business management, Project lifecycle and related documents. Proficiency in using collaboration tools such as Confluence, SharePoint, Mural and reporting tools Tableau, Clarity, and ADO. Ability to create effective work relationships across functions & borders. Analytical / critical thinking skills. Excellent verbal, presentation and written communication skills Role Specific Competencies Project & Program Management Portfolio Management Ways of Working Portfolio Tracking and Reporting Portfolio Budget Management Portfolio Quality Assurance Change Management Coaching, Training Portfolio Risk Management Transformation About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers
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