Job Title: Level 3 Applications Support Engineer Location: Singapore Experience: 5-7 Years We are seeking an experienced Level 3 Applications Support Engineer to join our dynamic team in Singapore. As a seasoned professional with 5-7 years of relevant experience, you will play a crucial role in ensuring the stability and performance of our mission-critical applications. Key Responsibilities: Application Support Expertise: Leverage your deep understanding of Object-Oriented Programming (OOP) languages, particularly Java and Python, to provide comprehensive support for complex applications. Problem Resolution: Investigate and resolve complex technical issues, collaborating with cross-functional teams to ensure timely and effective solutions. Troubleshoot issues related to application functionality, performance, and integration. 24x7 Support Environment: Embrace the challenge of providing non-shift 24x7 support, contributing to the continuous availability and reliability of our systems. Your commitment to ensuring seamless operations is essential for our global business. Incident Management: Act as a point of contact for critical incidents, leading the resolution process and maintaining effective communication with stakeholders. Drive post-incident reviews to identify areas for improvement. Proactive Monitoring: Implement and maintain robust monitoring solutions to identify potential issues before they impact system performance. Take a proactive approach to prevent incidents and enhance overall system stability. Documentation: Create and update comprehensive support documentation, including troubleshooting guides, knowledge base articles, and standard operating procedures. Ensure knowledge transfer within the team. Collaboration and Knowledge Sharing: Foster a collaborative work environment by actively sharing knowledge and insights with team members. Engage in continuous learning to stay updated on industry best practices. Requirements: Bachelor’s degree in computer science, Information Technology, or a related field. 5-7 years of hands-on experience in Level 3 Applications Support. Proficiency in Object-Oriented Programming languages, with a focus on Java and Python. Strong analytical and problem-solving skills. Experience in a 24x7 support environment, with a willingness to work non-shift hours. Excellent communication and interpersonal skills. Proven ability to work effectively in a fast-paced and dynamic team environment. Additional Information: This role is based in Singapore, and we welcome candidates who do not require work visa sponsorship. Join our team and be part of an exciting journey where your expertise will contribute to the success and reliability of our critical applications. Apply now to be a key player in a cutting-edge technology environment to [email protected]
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