At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And as part of our marketing, distribution & partnership team, you'll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. So if you believe in inspiring a better future, read on. About the Role WE ARE LOOKING FOR... A team member who will partner with internal and external stakeholders to deliver prompt and value-added services to all AIA's partner distribution related channels and constantly build the reputation of Policy Services Department. WHAT YOU'LL BE DOING Act as the main point of contact for designated Channel and become value added partner of the Channel by understanding their needs and improving the relevance of POS outcomes to them. Support distribution channel initiatives for process improvements, participate in providing conceptualized feedbacks for betterment of current processes. Lead & facilitate solutioning for any issues faced by partners' distributors and ensure resolution of said issues, including calling the partners/customers. Accountable for the achievement of the relevant SLAs including but not limited to processing requests, resolving email enquiries and clearance of suspense. Support & actively contribute to evolution of Target Operating Model to transit from traditional model to digitally enabled model. Display behavior and attitude aligned with enterprise direction (e.g., Leadership Essentials) and help POS to achieve its stated mission statement. Handle enquiries and requests from designated Channel through emails within the agreed turnaround time, managing of document submissions. Ensure timely and accurate processing by respective internal stakeholders, relaying completion updates and deliverables to hands of customers via partners. Responsible for coordination and preparation and documenting of team meetings. Maintain and update team manual to ensure all new workflows and guidelines are incorporated and documented accurately. Uphold compliance to all IT and Compliance guidelines. Any other tasks as request by Team Lead or Head of Policy Services. WHAT WE ARE LOOKING FOR You are able to adapt to dynamic environments and manage multiple stakeholders. You also have: A Bachelor's Degree in a relevant field. At least 5 years of experience in (1) Partner Distribution operations OR (2) Policy Servicing or equivalent experience in HNW policies. Supervisor y experience is preferred . Life I nsurance knowledge preferred. #LI-NT Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
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