Job Scope
- Manage various patients across multiple projects by processing requests and coordinating with patients and teammates. Projects include, but is not limited to:
a. onsite, home-based, and in-clinic health screening projects
b. onsite, home-based vaccination projects
c. existing onsite, home-based projects (Health Screening, Pre-Departure Testing
PCR/ART, MOH HRP)
d. new initiatives launched by DA
- Prioritize and manage allocated project cases by processing requests and coordinating withvarious stakeholders. This includes, but is not limited to:
a. Clinic Managers
b. Ops Managers (VC Ops)
c. Business Development/Commercial Team
- Consolidate data from various sources to prepare and process medical reports and
- appointments in a timely manner as per our agreed SLAs to clients and patients.
- Ensure efforts for the Mobile Team’s projects are continuously harmonized into a singular
- standard operating protocol. Daily reporting of project status is to be completed at the end of each day.
- Liaison with internal and external stakeholders as assigned by the Mobile Services Manager.
- Respond to all email and phone queries in a timely manner. All email requests are to be
- answered within 2 working days, and calls to be answered within the working day when on
- duty.
- Deployment or tasking of staff for onsite and home-based services.
- To be deployed for home-based services. Training will be provided if the need arises.
- Provide excellent customer service by demonstrating a positive and professional attitude, and to communicate clearly and effectively to DA’s clients and patients. If there is a need to escalate incidents to line managers, ensure that existing escalation protocols are adhere to.
- Ensure home-based appointments are managed in accordance with NCIS/CDC guidelines.
- Identify gaps and propose solutions to the reporting manager.
- Perform other ad hoc duties as required.
- Shows initiative and critical thinking in a myriad of different scenarios.
- Proposes improvement projects or workflows on a personal working level to ensure greater efficiency in the current workflows.Investigation of lapsed and/or complaint cases and report it to the line manager.
Requirements
- Able to commit to a 5.5-day work week, or any shift patterns of up to an average of 44 hours a week.
- Minimum 1 years’ experience in the medical/healthcare industry preferred. Other similar work experiences will be considered.
- Prior experience in customer service with a proven track record in planning, organization and coordination required.
- Basic Cardiac Life Support (BCLS) + AED Certified preferred.
- Excellent verbal and written communication skills in English and one other language to communicate with various patient profiles.
- Proficient in MS Office, Google Suite Tools, especially MS Excel/Google Sheets.
Interested applicants, please email your updated CV to [email protected] or WA 97527630 for more information.
Recruiter's Ref Code: #HRY
Position Applied: Mobile Services
EA Personnel No: R23116144
EA Personnel Name: Lim Ruo Yi, Rachel
Company Registration Number: Recruit Express Pte Ltd (99C4599)
