POSITION: Merchandise Operations Associate
REPORTS TO: Merchandise Ops Lead
Job Description: Why you and why us?
Ever wonder who makes those item numbers you see on the websites and in the catalogs next to our products? That’s us! We are a non-phone support department that creates and maintains all the SKUs for WSI. We are looking for someone who can work independently has excellent communication skills, and can help the team meet their deadlines. Sets up and maintains foundation data for all Concepts across all Channels of WSI. Provides support for Merchants, Inventory Management, and Call Center. Compiles information for Backorder Reporting, and department’s Weekly Re-Cap. Researches SKU issues raised by functional groups. E-commerce duties as directed by supervisor.
Our responsibility to the customer: Your day to day
- Solve the problem efficiently: Quick with quality
- Make it personal: Take ownership
- Inspire customer loyalty: Give them a reason to come back
- Listen Carefully: Be attentive
- Empathize and show effort: Because we care
Essential Functions: The nuts and bolts
- SKU set-up for all Concepts
- Verification of SKU data accuracy in various operating systems
- Creation/Maintenance of Item Master foundation information (Merchandise Hierarchy, Attributes, Differentiators)
- SKU Maintenance (Price, Costs, Supplier, Freight, Descriptions)
- Support and coordinate Merchants, Inventory Management, DC, and Call Center requests
- Coordinate/Change/Confirm Shipping methods by working with Merchants and the DC
- Maintain the Embroidery Thread Master/Seasonal Embroidery Program and load monogramming/personalization information on SKUs
- Special projects as assigned E-comm work as directed
Qualifications: What you need to apply
- Demonstrate time management, prioritization and multi-tasking skills
- Ability to track items and work in multiple systems simultaneously
- Ability to develop and maintain working relationships with cross-functional teams
- Experience with Excel, Word, Outlook, Access
- Retail background helpful
- Previous experience in the Merch Ops Department preferred
