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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   L3 Support Engineer
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L3 Support Engineer

Data Connect Technologies Pte. Ltd.

Data Connect Technologies Pte. Ltd. company logo

The role of L3 Senior System Engineer is to work onsite supported by a team of off-site engineers to implement and support the VMWare infrastructure and services in accordance with Service Levels.

  • Provide the technical knowledge and skills to support the maintenance of the equipment and the Network Operating System (NOS)
  • Deep, in-depth knowledge of VMWare, citrix administration, MS Windows technologies, AD, clustering, and MS NLB (Network Load Balancing) especially troubleshooting.
  • Working knowledge of Microsoft M365
  • Provide long-term process/service improvement measures and plans.
  • Regular 8x5 support but may be required to be on standby for 24x7x365 support when necessary. Expected to work during off-peak hours for system activities.
  • Experienced with reporting and interfacing with senior and middle management.
  • Proficient in leading integrated process teams, as well as coordinating and communicating customer requirements.
  • Identify, research, and resolve technical problems.
  • Experienced in other technologies such as database administration, storage, backup, web, MS Azure, AWS, Google Cloud and middleware will be advantageous.

The ideal candidate should possess:

  • Degree Computer Information Systems or related field.
  • Minimum 6-8 years of experience in MS Windows infrastructure management
  • Excellent Windows Server Administration ability Certified MCSA for Windows Server or MS IIS Administration
  • Possess ITIL v3 Foundation Certification, VMWare VCP Certification or Training
  • Ability to prioritize effectively and work with a sense of urgency.
  • Excellent troubleshooting skills and experienced and skilled in Windows scripting
  • Independent with good time management
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