Key Responsibilities:
- Must have min of 8+ years of experience in the IT Infra support services with specialization in ITSM.
- Ensure IT support services meet business requirements and goals, fulfil end-user requirements, and identify and resolve systems issue.
- Provide tactical and strategic recommendations based on ITSM key performance measures.
- Lead continual service improvement and ongoing process maturity through regular reviews of the process and tools, trend analysis and metrics reporting and through regular engagement with stakeholders.
- Promote transformation of IT support excellence by delivering best practices supporting Service Management and overall Operations Service Delivery.
- Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.
