PRIMARY RESPONSIBILITIES
Reporting to the MD of Client Services APAC, this position covers, but is not necessarily limited to the following:
- Overall accountability management of contract across all verticals.
- Formulation of a Client Budget and responsibility of tracking against this plan.
- Escalation point for all market activity.
- Work alongside the MD Client Services to develop a Client Account Plan and deploy the strategy to the team and clients.
- Responsible for ensuring that we implement client and supplier contracts in all relevant relationships.
- Work with MD and Business Development to expand relationship via organic growth of our existing clients plus the implementation of new from new business.
- Provide professional presentations to customers as and when required. Owner of key senior client meetings to ensure we align and delivering against our contractual commitments.
- Participate in proactive innovation to develop and maintain business relationships.
- Develop market business plans by researching the customers and trends. Identify cross-selling opportunities and act on these.
- Must be able to lead, manage, coach & develop a team of diverse individuals across ASEAN.
- Responsible for overall people leadership which includes recruiting, performance management, appraising, developing your team and having a structured plan in communicating to your team.
- To demonstrate effective selling and negotiation skills to maximise adm’s gross profit margin.
- To display excellent verbal and written communication skills in appropriate language and format to produce correspondence, progress reports, agreements, tenders, proposals and contracts.
- Understanding of individual cultural differences and ability to establish and maintain relationships with colleagues and customers.
- To build the teamwork within the market by encouraging shared sense of responsibility and achievement. Ability to direct and motivate peers and team members reporting to this position.
- To ensure effective communication with all team members through use of weekly meetings as appropriate. Assist in developing and exploring new growth opportunities; implement strategies and tactics against targeted business segments; analyse business results, and adjust tactics accordingly, to ensure newly identified opportunities are fully exploited to the benefit of the Company.
- To analyse complex management information, financial reports to monitor achievement of objectives and budget.
- To plan and implement annual budget and to forecast accurately on a quarterly basis. Excellent problem-solving capabilities and ability to establish clear and measurable objectives. To have the desire to keep abreast of competitor offerings and to get to know customers on a personal level.
- To analyse and interpret statistical management reports applicable to the business To manage and achieve business plans and budgets. To monitor and control use of resources and make recommendations for cost savings and efficiencies. To contribute to the evaluation of proposed changes or services, products and processes within the team.
- To collect and respond to customer feedback in a timely manner.
PERSONAL QUALITIES & ATTRIBUTES
- To earn respect of peers, staff, customers, suppliers and senior management.
- To demonstrate commitment to represent the company at regular customer meetings and industry exhibitions and demonstrate commitment to maintain and deliver the highest level of customer Service.
- Expand region’s profitability by proactive pursuance of bids and contact with potential customers.
CORE COMPETENCIES
Must demonstrate accomplishment and experience in behaviours supporting the following core competencies for a Management position:
- Planning and Organisation
- Communication and Presentation
- People Management & Performance Management
- Business Savvy & strong Commercial acumen
- Good Judgment and Decision-Making capabilities
- Flexibility & Agility
QUALIFICATIONS
- BS/BA in Business or related field; Sales & Marketing specialization preferred.
- Minimum 10-12 years account management experience with an international company.
- Detailed knowledge of marketing outsourcing sector and preferably within the premiums and promotions arena. Experience working with multi-national companies on a direct basis and background of working in APAC region.
- Demonstrated experience in account management of multiple customers on a global basis including product creation, pricing strategies, distribution techniques, packaging and strategic marketing principles applicable to the premiums industry.
- Proven track record in pro-active selling to customers in a related industry ideally with experience in the promotions and premium product categories
- Experience managing, maintaining and developing the sales potential of major customers.
- Good skills related to analysis assessment of business opportunity within allocated territory and pursuing profitable sales.
- Excellent organizational abilities with full understanding of legislation and cultural sensitivities within each territory.
- Excellent problem-solving capabilities and ability to establish clear and measurable objectives.
