Key Responsibilities

· Support trade applications rollout of changes and problem fixes into production system

· Work with L2 team in incident management and production monitoring

· Work with L3 team lead to plan problem fix to meet TRO

· Implement changes in production following Aldon LME and DevOps process

· Attend and present change items in CAB and CCM meetings

· Analyse production issue trend and give feedback to development on quality improvement and issue prevention.

Key Requirements

· 10 or more years IT working experience in production support role in bank/FI environment

· Alternatively, working experience in development role is acceptable, understand application issue, analyse root cause and implement fix

· Be proficient and hands-on experience in AS400 system and COBOL programming; be able to use TAMIC tool is an advantage

· A team player good at collaborating with own teammates and partner teams to get job done

· Ability to work independently and sharp problem analysis and resolution skills

· Good communication skills with technical and non-technical stakeholders

· Time management and work prioritization

· Be able to work under pressure and handle multi-tasking

· A fast learner, he/she will need to expand work scope to support J2EE application on open system (Linux, UNIX).