Responsibilities
· Plan and manage day-to-day operations such as daily fuel inventory, manpower, equipment and vehicles to meet operational taskings.
· Walk the ground to ensure that the standards on STARS’s quality, environmental, occupational, health and safety are adhered to.
· Perform periodic Customer engagement sessions/meetings on operational, safety, quality, service-related matters.
· Formulate and vet monthly and safety incident reports.
· Plan and review training programme to ensure staff are trained to meet job requirements.
· Create a strong safety culture and conduct periodic review of safety work processes, risk assessment and work instructions.
· Perform the routine inspection in the depot facility physically for safety and fire hazards and initiate action to correct deficiencies if any.
· Conduct periodic staff engagements to manage staff-wellbeing, hygiene and work-related issues.
· Involve in company and authority audits and formulate audit reports and reviews.
· Plan for courses for staff development.
· Involve and drive innovation and technology projects.
· Maintain high degree of housekeeping in all STARS’ operational sites so as to provide a conducive and safe working environment.
· Review the daily operations, stock control, loss /gain monitoring.
· Investigate operation errors, omissions, losses and report such matters to AGM.
· Involve in various safety and operation trainings, audits, toolbox meetings, conduct job risk hazard analysis for the smooth and safe operation of the depot facility.
· Ensure all the necessary work instructions, Standard operating procedures, training materials are updated and provide proper training (O-J-T) to all the operation staff.
· Act as an Emergency Coordinator at the airbase as per ERP during an emergency.
· Maintain overview on the serviceability status of STARS’ facilities and equipment and to initiate necessary work services (in-house or external agencies).
· Co-ordinate with customer on maintenance activities and ad hoc project based on contract obligations and customer requirements.
· Prepare capital and operating departmental budget and carry out a monthly review and take necessary action for controlling the budget.
· Evaluate tenders based on operation requirement as and when required.
· Participate in tender by providing ops input.
· Participate in Continuous Improvement Project.
Contract Management
· Ensure that the obligations stipulated within the established contract are met.
· Oversee customer relations and to maintain close links with customers to ensure customer satisfaction.
· Handle customer complaints swiftly and effectively.
· Develop comprehensive strategies and solutions to tackle business challenges.
· Generate or vet monthly reports for both internal and external customers.
Human Resource and Training
· Liaise with HR for manpower planning and staffing requirements for STARS’s worksites.
· Interview and assess the potential candidates for the operation team as and when required.
· Conduct half yearly and yearly performance appraisal on operation employees’.
· Responsible for staff’s career planning and development progress.
· Ensure timely security clearance of new joint
· Ensure new joints are trained timely on all the job as per training and authorization system.
· Ensure proper qualifications / certifications prior to assignment.
Leadership
· Provide a clear and strong leadership and motivate the operation team to increase the team’s morale as well as individual performance and output.
· Provide timely decision making on day-to-day operation issues.
· Hold routine engagement meeting with supervisory and operation staffs to cascade company policy and direction.
· Strive for excellence through optimizing resources and continuous improvements.
· Attain operation excellence by reducing delays, re-work, waste, slop and losses.
· Keep confidentiality in the company business and operational matters.
Requirements
· Degree with operation management skills is preferred.
· Experience with working in the Aviation industry is an added advantage.
· Knowledge in Power BI or Power Apps is a plus.
