Service Administrator
• Responsible for Processing Inbound/Outbound repair cases.
• Perform Quotation creation & follow-up.
• Responsible and accountable for the communication and outcomes of spare part inquiries from customers to the service org (or as a redirection from Customer Care to service team). See notes in App A.
Warehouse (Spare parts)/ Inventory Management
- Perform general warehousing duties to ensure smooth operation flow.
- Enter the Inbound and Outbound stock movements (purchase delivery note & sales delivery note) into SAP: WM - GR (Goods Receipt), GI (Goods Issue) etc. basically the details of the stock, it is the extension of IM.
- Physical stock check & count upon receiving goods in the warehouse
- Carry out physical stock count on weekly, monthly, quarterly and yearly basis.
- Carry out physical stock check with auditor anually
- Ad-hoc tasks or projects as assigned
Skills and Qualifications:
- Well-developed communication skills. An experienced communicator. Good at writing emails. Good comprehension of English. Can engage in discussion to understand requirements and manage expectations.
- Able to collaborate across functional teams.
- Knowledge of SAP (IM Module) is a must.
- CRM & Excel preferred.
- Demonstrated analytical and problem-solving skills.
- Ability to prioritize task and meet deadlines.
- Able to multi-task, and work under stress, fast learner, independent, responsible, committed and team player.
- Must be physically fit (to lift at least 5-10kg each time)
- Preferred to have had experience in a multi-lingual environment.
APPENDIX A:
Responsible and accountable for the communication and outcomes of spare part inquiries from customers to the service org (or as a redirection from CC to service org);
• Engage internally within service for advice on what parts are required
• Update customers regularly on backorder progression
• Owning the completion of spare part orders
o Availability – i.e. x in inventory.
Engage with parts team to make sure that an order is placed
Vendor is set up
Extension, Pricing
Stock Transport Order (STO) from another plant
Change the target plant for the order
o Engage internally within service to identify for alternative parts
o Engage internally within service to understand if a repair workflow is possible
o Look for availability within customer inventory
• Act as the interface between the service team and the Customer Care team
o Receive incoming inquiries (as a redirection)
o Coordination of order changes (with Customer Care)
o Non-inventory credit return workflows
o Availability and coordinate fulfillment of spare part orders from the SG warehouse
