Food and beverage serving and related workers typically do the following:
Greet customers and answer their questions about menu items and specials
Take food or drink orders from customers
Relay customers’ orders to other kitchen staff
Prepare food and drink orders, such as sandwiches, salads, and coffee
Accept payments and balance receipts
Serve food and drinks to customers at a counter, at a stand, or in a hotel room
Clean assigned work areas, dining tables, or serving counters
Replenish and stock service stations, cabinets, and tables
Set tables or prepare food trays for new customers
Food and beverage serving and related workers are the front line of customer service in restaurants, cafeterias, and other food service establishments. Depending on the establishment, they take customers’ food and drink orders and serve food and beverages.
Most work as part of a team, helping coworkers to improve workflow and customer service. The job titles of food and beverage serving and related workers vary with where they work and what they do.
