Key Responsibilities:
Maximize the High end Business Opportunity
- In collaboration with Retail, he/she will oversee the sales performance measurement and monitoring, High-End experience, and customer requests including Bespoke projects
- Support WFJ / Fashion retail teams in perfectly anticipate, prepare and organize exclusive high-ticket presentations and client previews
- Client intelligence and knowledge to complete the holistic thinking of retail approach
- Grow HJ business through partnership with external party/ other division collaboration. Work in partnership with CEE in exploring partnership and collaboration with external partners: auction houses, art galleries, private clubs, hotels, department stores, banks, casino …
- Work with HOB and Retail Manager on driving new collections and challenging HE items
Ultimate High End Client experience
- Provide recommendation on High level strategy with the retail team in achieving high end target
- Analyze all relevant High End KPIs and suggest all necessary actions with the aim of elevating the Client Engagement and boost overall sales performance
- Creation and Cultivation of exceptional client experience and pampering to ensure high end clients recruitment, retention and reactivation, through close collaboration with marketing counterpart
- To create and animate High end experience and engagement touchpoints with high end targets on BESPOKE, Remote presentation, international and regional event experience to high end clients
High end Client Relationship & Portfolio Development
- Establishes action plans and strategies to increase and develop his/her client base, in collaboration with Retail Manager, to treat existing high ticket clients, upgrade high potentials, and regain lost clients
- Efficiently develops the client portfolio, notably through networking outside the boutique.
- Leverage with WPJ business and develop a healthy ecosystem for customer upgrade
High End Experts Community Animation
- Assist to develop High End Sales Capability of our sales associates (FA/WFJ) by conducting coaching session
- Identify and develop new talents to become confident on HE business
- To grow and give direction to the Sales Associate (FA/WFJ), aiming to increase level of HE competence in areas of client experience, relationship building and lifestyle experience such as Art and culture content.
- In-depth knowledge and connection to Arts & Culture; Inspire and infuse team on art & culture and collectibles includes different cultures around the world, charity, ballet, music, auction etc.)
- Strategize the “HE community”, track sales and KPIs for retail manager to action and provide constructive feedback
- Demonstrate knowledge of Jewellery manufacturing and be able to link with Chanel excellence in craftsmanship and creativity
- Demonstrate creativity and sophistication in mix and match of Jewellery pieces across different collections and clients’ own Jewellery.
- Gives feedback on competition, market trends and client feedback regarding our creations
Role Specifications:
Work Experience
- 10+ years working experience in CRM/ Business development, either luxury field or other high-end industry
- High Jewelry business exposure is essential
- Experience in luxury retail/ client centric role is preferred
- Previous experience in merchandising of luxury good and service-related industry preferred.
Competencies:
- Luxury business expert and design 1-1 / High end experience.
- High society clients and relationship focused
- Ability to be proactive and reactive
- Capable to understand the brand DNA. Personal affinity with brand and products
- Possess a strong caliber in client intelligence, rigor, communication, and organization skills.
- Possess Business analytic and able to formulate insights and action plans.
- Result-oriented, with constant innovation and work dynamic
- Self-motivated and independent
- International culture would be a plus
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.
