Responsibilities
- Direct and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments
- Responsible for the proper, efficient and profitable functioning of the hotel
- Ensure guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy
- Asisst in checking in/out of guests. Assist to inspect rooms assigned to VIPs before their arrival. Meet and escort them to their rooms
- Check logbook for messages and follow-up actions upon commencement of shift. Check housekeeping discrepancy report; report any variance and take corrective actions
- Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue
