The duties associated with this position encompass the supervision of the company's cleaning operations, the management of resources at project sites, the oversight and monitoring of business activities, the formulation of operational strategies, the administration of service agreements and incident handling, and maintaining communication with clients to ensure the delivery of high-quality work.
The ideal candidate for this role should be well-organized, responsive, approachable, resourceful, and service-oriented, serving as an effective leader capable of handling multiple tasks and managing operations efficiently.
In addition, if a hands-on approach is necessary, the manager is expected to actively participate in operational tasks as well. The successful candidate should be willing to roll up their sleeves and directly contribute to the execution of cleaning operations when needed, leading by example and ensuring the team's success through both managerial oversight and active involvement.
Job Scope:
- Lead and oversee cleaning operations while maintaining client satisfaction.
- Enforce strict safety protocols during cleaning activities.
- Participate in budget planning for cleaning operations.
- Analyze pertinent data to propose enhancements to the cleaning process.
- Develop and refine operational plans to enhance work procedures and service quality.
- Execute strategic initiatives to strengthen client relationships.
- Strategically select equipment, technologies, and supplies for project sites.
- Maintain an adequate inventory of materials and equipment.
- Supervise resource allocation to project locations.
- Plan work schedules and deploy personnel efficiently.
- Foster staff skill development.
- Negotiate and ensure accurate execution of terms, conditions, and pricing.
- Manage and respond to major incidents and emergencies collaboratively.
- Make crucial decisions to resolve significant incidents and emergencies.
- Review incident and emergency reports.
- Oversee and report on incident and emergency investigations.
Requirements:
- Strong leadership abilities.
- Proficiency in computer usage, especially in Microsoft software.
- Excellent interpersonal and communication skills with a customer-focused approach.
- Dependable and responsible.
- Capability to multitask under tight deadlines.
- Quick response time, adept problem-solving, and decision-making skills.
