At Confluent, we’re creating a category that transforms how every company manages and streams data. Have you ever found a new favorite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s Confluent in action—giving our customers instant access to massive amounts of real-time data, enabling them to thrive in an ever-changing digital world. As one of the fastest-growing enterprise companies in history, and with Fortune 100 customers across major industries, we have a tremendous opportunity in front of us. We also have experience on our side. Our leaders have taken companies of our size to major success before and include some of the original creators of Apache Kafka®.
We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s unlimited potential. Chart your own path and take healthy risks with the backing and support of our #OneTeam culture. Be part of inclusive initiatives like Employee Resource Groups and development programs, and take advantage of benefits that support our diverse global teams. Grow as we grow—whether you’re just starting out or managing a large team, you’ll be amazed at the magnitude of your impact.
About the Role
Equality and employee experience are foundational to the People Team at Confluent. To continue to support our rapidly-scaling global team, we are seeking a Senior Employee Relations Specialist to partner with our APAC leadership and People Business Partners (PBPs). The ideal candidate will bring a wealth of ER expertise and a consultative approach to help the organization resolve ER issues and mitigate risk. In this role, you will contribute by providing both hands-on and strategic support to Confluent’s people managers through performance management and conflict resolution to cultivate an innovative, high-performing, and inclusive culture.
This role will work closely with Confluent’s People Business Partners and the Employment Legal team to promote equity, company values, and accountability in the workplace, and to respond appropriately, thoroughly, and fairly to employee concerns. We are looking for someone who has in-depth knowledge of human resources and employee relations policies, procedures, and best practices.
What You Will Do:
- Work in partnership with the Head of Employee Relations, People Operations Organization, and People Business Partners to further define and refine our ER engagement model in APAC
- Provide front-line Employee Relations support, thought partnership, and coaching to business leaders of all levels
- Proactively assess team and manager development needs, make recommendations, and implement appropriate solutions
- Independently conduct internal HR investigations, in collaboration with Legal as appropriate, identifying potential solutions to address different case types and propose appropriate next steps as the subject matter expert
- Provide rigorous data analysis and reporting solutions based on business needs, highlighting key trends in employee relations to actively drive proactive solutions
- Help balance risk, taking into account employee, business, and company perspective
- Communicate investigation findings to People Business Partners, and managers
- Advise managers and People Business Partners on disciplinary procedures and separations, and collaborate with internal stakeholders to improve existing processes
- Partner with cross-functional team members on the creation and implementation of company-wide programs to help train, retain, and reward top talent
- Engage with internal and external legal counsel, where necessary, to mitigate risk
- Make decisions guided by policies, procedures, and best practices with minimal oversight
- Review and revise performance improvement plans
- Review and counsel the business on employee accommodation and leave requests
- Work in partnership with L&D on training efforts related to employee relations
What You Will Bring:
- Bachelor’s degree or equivalent experience
- A minimum of 8 years of Human Resources experience, preferably in Employee Relations or Social Relations
- Experience working on a broad range of employee relations matters simultaneously, including performance management, investigations, disciplinary matters, and leave/accommodations concerns
- Experience advising leaders on employee relations concerns directly
- Knowledge and expertise on laws, regulations, and best practices for multiple countries in APAC, especially Singapore, India, and Australia
- “Lead with empathy, speak with authority” - effective communication, persuasion, and influencing skills
- “Customer-obsessed” attitude - eagerness to jump in and help with any matter that needs solving
- Ability to anticipate problems and provide proactive solutions
- Ability to use best practices while still having a flexible and business-focused approach
- Ability to thrive in an unstructured environment and work autonomously - demonstrated success working remotely
- Ability to juggle multiple priorities and deadlines
- Effective communication and problem-solving skills
What Gives You an Edge:
Multi-country experience in Employee Relations, Social Relations, or similar experience
Come As You Are
At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable l
