OTR Specialist (Healthcare/Southwest/1 Year Contract/Up to $3500)
Role Summary/Purpose
The Order to Remittance Specialist is responsible for ensuring first class OTR processes and execution in order entry and distribution systems, providing strong business partnership with the Commercial team and responsible for coordinating all logistics & supply chain activities (warehouse, inventory, customer shipments imports and export
Essential Responsibilities
· Ensure high quality OTR processes (Order Entry, technical order classification, and financial order classification, order management, delivery to channel partner or end customer and invoicing)
· Support sourcing and replenishment activities for customer orders fulfilment
· Interface with all internal and external customers (Sales, Services, Marketing, OPSI, HPM, Finance, Logistic, Manufacturing & Supply chain, Freight forwarder, custom broker) to assure on time and high-quality order fulfilment
· Liaise with internal and external customers on all topics related to order management.
· Follow up closely with factories on all backlogs
· Coordinate shipments with Logistic & forwarder
· Coordinate with commercial, HPM and Logistic on Delivery Plan
· Manage customer inquiry related to shipment details and other documents
· Manage credit and returns as per company policy
· Work within compliance requirements and in line with the documented quality systems and report any anomalies
· Ensure files of customer records, quotations and internal/external purchase orders are kept up to date in box folder
· Drive and maintain accuracy of KPI hygiene such as Backlog Key Date management, On Time delivery, clean order whenever it’s applicable, Meet inventory optimization KPI
Qualifications/Requirements
· Diploma or Bachelor's degree in Business or Logistics-related field
· A minimum of 3 years order management experience and/ or Logistic import /export operations experience
· Experience working in a complex supply chain environment
· Solid communication and analytical skills, including experience with communicating with others from different counties and cultures.
· Ability to energize, develop and build rapport at all levels within the organization
· Proven ability to execute, multi-task, and deliver on commitments
· Ability to work effectively in a cross-functional, global team environment
· Excellent interpersonal skills
· Good experience with Microsoft Office applications and excel for data analysis.
· Oracle system knowledge base
· Excellent in English writing / speaking
· High motivated & Team player mindset
EA License No. 01C4394 • RCB No. 200007268E •EA Registration No. R22109454 Malcolm Lee Jun Hao
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