Main Responsibilities are: Managing the day-to-day operations, including processing investor transactions, subscriptions, redemptions, transfers & dividend. Liaise with Counterparties / CPF Board / Agent Banks on settlement, reporting and reconciliation of trades Compute and process trailer fees. Work with Marketing team and fund houses on account opening, fund onboarding and other AML/DDQ/Annual review documentation Manage incidents and lead investigation of root cause and resolution Ensuring that the process complies with all relevant regulatory requirements and reporting obligations. Identifying and managing operational risks. Manage and supervise a team of operations staff to ensure smooth operations and provide constructive feedback. Set strategic goals for operational efficiency and increased productivity Build and maintain relationships with other departments, external partners (ie: sub distributors, transfer agents, fund managers etc) and vendors to make decisions regarding operational activity and strategic goals Oversee the documentation of the operation to ensure that consistent, efficient workflows are in place, yielding optimal productivity and performance. Addressing investor/TR inquiries and concerns related to operations. Perform and coordinate end to end (from trade execution to trade settlement) system testing for any changes Handle administrative tasks, ad-hoc assignments and projects as assigned. Uphold organization policies and standards, ensuring legislative regulations are followed Record Keeping: Maintaining accurate records of transactions and activities. Requirements : Degree or equivalent professional experience Minimum 5 years in Unit Trust Operations with proven experience or similar role. Strong operational mindset and background. Proven ability to plan and manage operational processes for maximum efficiency and productivity Good knowledge of financial services practices and associated regulatory requirements Good knowledge of and adherence to the company's policies and procedures Strong communication skills and ability to articulate effectively to the team and stakeholders in regular meetings and various projects/discussion, becoming a "valued partner" outside direct reporting line Good problem-solving skills and ability to handle complex situations with constructive solution identified for trouble shooting. Leadership experience with demonstrated ability to lead by example, role-model desired behaviours, willing to "get hands dirty" to accomplish objective, focus on "win-win" solutions under pressure
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