What you get to do in this role:
Customer Advisory
- Engage executives to determine and manage custom industry-aligned digital transformation advisory engagements at select customers, applying ServiceNow methodologies
- Lead discovery workshops with prospective and existing customer leadership and their teams to understand goals and challenges
- Document and present insights and recommended solutions to meet customer goals
- Create high-quality deliverables that communicate strategic agreement, present multi-year roadmaps and document the full business case to justify action
- Communicate and advise in 1:1 and 1: many environments
Sales and Customer Success Advisory
- Work with sales and customer success to help determine account plans and sales strategy for accounts in the region.
- Provide expertise to help assess and prioritize accounts and strategies
- Provide full lifecycle business outcome and value realization advice
Thought leadership
- Identify and lead to the creation of new IP (best practices, white papers, workshops, etc.)
- Improve current methods and frameworks
- Work with and enable the ServiceNow teams on a business consulting approach to sales
