JOB SUMMARY
· Lead daily operation of purchasing, customer service and warehousing
· Handle and assist customers on their sales enquiries
· Check lead-time, expedite deliveries to customer and update system in a timely manner
· Liaising and follow up delay with stakeholders
· Provide day to day general administrative support
· Establish and execute a best-in-class Supply and Inventory planning process and continuously improve techniques, method, and approach
· Lead Order Fulfilment processes
· Lead third party management activities
JOB RESPONSIBILITIES
· Open and maintain customer accounts by recording account information
· Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
· Received and load the Customer PO on the system, making sure the commitment dates are in line with Customer Requirement
· Liaise with various parties on cancellation, lead time and expedite request
· Process claims arising from shipment delays, defective items, wrong pricing, etc.
· Rectify part number errors, request lead time changes to suppliers
· Generate Forecast for Buying Raw Material to Supplier
· Liaise with internal Operation Team and Business Development Team on stock availability
· Liaise with Customer for any changes in the order, making sure all shipments are up to date and monitored
· Planning of the shipments and updating of IDN for each customer shipment
· Direct contact of Customer, in house Buyer, and Planner
REQUIREMENTS
- Diploma equivalent or above
- Familiar with SAP system
- Good proficiency in Microsoft Office especially Excel
- At least 3 years experience in supply chain management
