Our Client, in the Automotive Industry located in Central has opening for Manager, Service.
- 5 Days Work
- Variable Bonus
- Well-Known MNC
Responsibilities:
- Responsible and ensure the quality of service and repair work performed daily by the team through monthly audit.
- Responsible and maintain workshop efficiency, productivity and utilization usage for workshop staffs through monitor through daily time analysis report.
- Responsible for recruiting of employment and inculcate the development of staff’s good practices under his care.
- Responsible and maintain for Service Center environment meet Work, Safety & Health requirement, group policies and plan yearly activities as Safety Chairman.
- Responsible and accountable for authorized workshop purchase order / invoices according to Cooperate Governors guideline.
- Responsible and ensure Service Center daily work processes, workshop diagnosis networking, software and equipment meet Retail Standard requirements.
- Determine the degree of efficiency, productivity, Utilization, Service Sales Turnover, Customer Service Index monthly by evaluating the Time Analysis Report, Management Report and Voice Report.
- Provide support to Aftersales Senior Manager on every kind of customer enquiries or complaints.
- Authorize purchase of workshop consumable items, tools, and equipment.
- Conduct periodical review of the performance of individual staffs (especially key staff) to ensure that the work attitudes and work performance inline to the company’s objectives.
- Take measures to improve results, such as motivating workshop personnel, streamlining the flow of work and working conditions.
- Ensure the 5 “S” housekeeping (Sorting, Stabilizing or Straightening Out, Sweeping or Shining Standardizing Sustaining) the Practice of tidiness and cleanliness to workshop and service reception area always.
- Continuing focus on strengthening customer service processes to improve customer satisfaction.
- Developing key staffs through training / coaching / mentoring to enhance their performance with their competencies.
- Conducting monthly meetings with the key personnel to share and feedback from key results for corrective action and continually to seek for process improvement.
- Ensure sufficient cars intake for serving & repair for maximising the work bays utilization with planned FRU sold to meet service projection.
- The accountability covered the impact values of efficiency, workshop output and productivity monthly by evaluating the time and efficiency analysis of the technicians.
- Ensure that Customer satisfaction index are met to set benchmark
- Ensure that customer’s cars are met with quality repaired after delivered to them.
- Ensure good condition of workshop environment meet Health and Safety aspects.
- Ensure Recruitment of staffs met with the selection criteria.
- Ensure right workshop equipment, tools and diagnosis system purchased based on approved specification
Requirements:
- Degree or Diploma in Mechanical or Engineering discipline
- Minimum 5 years of related experience in handing Service operation and technical analysis for continental Cars
- Able to analyze business situation from data & reports to meet service projection.
Qualified or interested candidates, kindly apply to us in
the FOLLOWING FORMAT to facilitate the short listing process;
Attachment of CV’s in MSWORD FORMAT
Resumes please INCLUDE:
- Personal Particulars
- Education background
- Work experiences in point forms
- All Reasons for leaving
- Current and Expected salary
- Date of availability / Notice Period
**We regret that only shortlisted candidates would be notified.
Your Profile will be kept in our database for more career opportunities.
We wish you all the best in your job search.
Chia Kim Wai Terry
Reg No: R23111838
EA No: 19C9570
