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Jobs in Singapore   »   Jobs in Singapore   »   ServiceNow Developer
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ServiceNow Developer

Idc Technologies (singapore) Pte. Ltd.

Idc Technologies (singapore) Pte. Ltd. company logo

Objectives/Purpose of the Job - Responsible to deliver ServiceNow Solution by designing Service Catalog Tasks process workflow, programming on ServiceNow platform, ensuring quality assurance of ServiceNow configuration/codes and maintenance of it.


Key Responsibilities & Key Result Areas

  • Service Catalog Management
  • Design, configure, and maintain the organization's Service Catalog within the ServiceNow platform.
  • Collaborate with stakeholders to gather service requirements and ensure accurate representation in the catalog.
  • Continuously update and improve the Service Catalog to meet evolving business needs.
  • Requested Item Processing
  • Configure and optimize the ServiceNow platform to efficiently process and fulfill user-requested items.
  • Analyze and streamline the request fulfillment process, identifying areas for automation and improvement.
  • Ensure timely and accurate handling of requested items, providing a seamless user experience.
  • Workflow Automation and Service Catalog Tasks Generation
  • Utilize Flow Designer to create configuration-driven workflows and automate Service Catalog Task generation.
  • Design and implement efficient and scalable workflows to support business processes.
  • Troubleshoot and resolve issues related to workflow automation and Service Catalog Task generation.
  • Service Level Agreement (SLA) Management:
  • Define, implement, and manage SLAs within the ServiceNow platform.
  • Link SLAs to Service Catalog Task and ensure adherence to defined service levels.
  • Monitor SLA performance, identify areas of improvement, and propose corrective actions.
  • Reporting and Dashboarding
  • Develop and maintain reports and dashboards within the ITSM platform.
  • Create custom reports to track service performance, SLA compliance, and other key metrics.
  • Analyze data, identify trends, and provide actionable insights to improve service delivery.
  • Configuration and Customization
  • Configure and customize the ServiceNow platform using tools such as Business Rules, UI Policies, Action Buttons, and Script Includes.
  • Implement enhancements and modifications to meet specific business requirements.
  • Ensure adherence to best practices and maintain version control of customizations.

Qualifications

  • Tertiary education in Computer Science / Engineering or related discipline.

Experience

  • At least 2-3 years’ experience in ServiceNow development.
  • Experienced in ITSM configuration/design/implementation and requirements gathering

Technical / Professional Skills

  • Must have strong knowledge on ServiceNow fundamentals, configuration & scripting.
  • Configuring, developing and testing solutions on the platform to meet business requirements
  • Excellent problem solving & communication skill

Non-Technical / Soft Skills

  • Ability to work both independently and as part of a team with professionals at all levels
  • Strong commitment to professional and service excellence
  • Excellent oral/written communication, planning, project management, networking and influencing skills
  • Project planning and task estimation
  • Strong analytical skills and logical approach
✱   This job post has expired   ✱

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