Our Client, in the Automotive Industry located in Central has opening for Assistant Manager, Aftersales Planning & Ops.
- 5 Days Work
- Variable Bonus
- Well-Known MNC
Responsibilities:
- Develop, chart, and communicate Aftersales related strategies, budget, framework, policies guidelines and procedures to all stakeholders effectively.
- Monitor its implementation to ensure high-level performance and consistency across all operations.
- Conduct data mining and analysis to facilitate the formulating of Aftersales strategic plans and tactical actions to achieve the annual budget and KPIs.
- Track, analyse and publish Aftersales reports such as Aftersales Integrated Report, Monthly KPI for BMW Asia etc timely.
- Monitor, analyse and work with the operation which is not meeting the Aftersales KPIs such as revenue growth, customer retention, workshop Efficiency Productivity Utilisation (EPU) etc for improvement plan.
- Develop programs and strategies to achieve various business objectives such as parts purchase target, Net Promoter Score (NPS), Group financial targets, customer retention rate etc.
- Keep in touch with the National Automobile bodies/authorities and major competitors for constant assessment of business condition/situation to keep track closely of the relevancy of the strategies deployed.
- Conduct market intelligence and gather market feedback to analyze and identify new Aftersales trends.
- Build and maintain good rapport with BMW Asia, Subcontractors, Vendors, Suppliers etc to establish a cohesive working relationship for ease of work and lobby the necessary support when there is a need.
- Ad-Hoc reports for internal and external stakeholders
Requirements:
- Minimum Diploma in Business / Engineering with at least 3 years of relevant working experience
- Possess working experience in automotive industry with a good understanding of Aftersale operation
- Possess extensive local market knowledge and proven good track records in the automotive-related industry
- Possess good analytical skills, good at numbers and an eye for details to perform the strategic planning role effectively
Qualified or interested candidates, kindly apply to us in
the FOLLOWING FORMAT to facilitate the short listing process;
Attachment of CV’s in MSWORD FORMAT
Resumes please INCLUDE:
- Personal Particulars
- Education background
- Work experiences in point forms
- All Reasons for leaving
- Current and Expected salary
- Date of availability / Notice Period
**We regret that only shortlisted candidates would be notified.
Your Profile will be kept in our database for more career opportunities.
We wish you all the best in your job search.
Chia Kim Wai Terry
Reg No: R23111838
EA No: 19C9570
