The Role
Our Client is a luxury fashion house founded in Spain. We seek a Regional Assistant AS&Q Manager to be responsible for managing all after-sales services & quality operations of the region.
Job Responsibilities
· Develop & manage quality process flow for the region for both customer and stock related quality issues & ensure that retail is apprised of the quality standards and processes.
· Working with retail team for customer related issues/customer escalations to ensure proper handling and timely repair.
· Manage relationship with designated repair center ensuring they follow the brand quality standards, follow up with quality issues, & reconcile billing payments.
· Supervise repair lead-time and service level in the region (monthly reporting & analysis) & develop KPIs and consistent reporting.
· Work closely with Retail In-store After Sales & Quality Specialists and train teams on global customer service policy & in-store leather maintenance service.
· Annual Training to stores on after sales services & stock management.
Job Requirements
· At least 5 years of previous experience in quality management (preferably from a luxury or fashion/Leather Goods brands)
· Bachelor’s degree or equivalent
· Proficient user of Microsoft Office specially Excel and PowerPoint
· Excellent interpersonal and problem-solving skills
· High sensitivity & passion for luxury & fashion
· Exceptional analytical, communication and problem-solving skills
Registration No: R22104771
EA Licence No: 22C1376
