Responsibilities:
- Accountability for the practice in Singapore, including driving quality, sales, recruiting, account management, consulting, and all operational aspects, including:
- Practice Building – Drive overall growth of practice area through a combination of business development, pre-sales and estimating, delivery work, and thought leadership.
- Team & Individual Development – Maximise team performance through an effective team approach that increases productivity and job satisfaction.
- Manage the allocation of our offshore resources to local projects.
- Engagement Management – Manage engagement risk, project economics including planning and budgeting, defining deliverable content, and ensuring buy-in of proposed solutions from top management levels at the client.
- Manage and deliver Salesforce engagements initially while we are building the practice.
- Responsible for the profitability of all Salesforce offerings, with revenue management expectations
- Builds and develops relationships with Salesforce Alliance and Sales teams
- Owns joint sales pursuits in partnership with Salesforce
- Identifies opportunities for growth and maturation of Salesforce offerings
- Provides oversight and governance of all sold and managed Salesforce projects
- Initially manage projects.
- Drives business development with the proper information, tools, and subject matter expertise to sell engagements within the offering
- Builds and develops relationship / partnership with local market teams, aligning on sales pursuits, resource capacity and capabilities, and awareness across the region
- Develops or supports the development of case studies and training materials; conducts brown bags and provides guidance for Salesforce Practice
- Develops or supports the development and delivery of best practices, delivery templates, and point-of-view papers
- Oversees quality assurance of project delivery
- Facilitates client satisfaction surveys (where applicable)
- Oversees alignment of global resources to projects based on appropriate skills and availability, while being responsible for the overall utilization numbers of the team.
- Supports recruiting and onboarding of new employees
Profile
- Minimum Bachelor’s Degree in Software Development or Engineering
- 10+ years’ experience in a large consulting environment
- Deep technical understanding in the workaboutsfor a Public Sector
- 6+ years prior experience leading projects built on integration platforms, in Salesforce. ( any CRM Technology/Platform may be considered)
- Expert at project delivery, including all aspects of program management and the SDLC
- Expert business development skills as well as managing relationships with both clients and internal stakeholders
- Expert communication (verbal and written)
- Expert business operations (e.g., invoicing, SOWs, margins, utilization)
- Skilled at managing multiple clients
- Excellent mentoring and leadership skills
