Overview
With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
International Customer Success Unit (iCSU) brings scale, agility, and cross solution coverage to our largest, most strategic Global Account customers in their international downstream locations outside of headquarters. We operate out of key geographic locations around the world enabling global execution of our customer’s digital transformation strategies. We bring a seamless customer experience that crosses functional and geographic boundaries empowering customers to realize the business value of their investments in our technology.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Azure Cloud Architecture: Utilize your expertise and creativity to design and develop high-quality, secure, and scalable Azure infrastructure solutions that align with the organization's business requirements and reflect our commitment to diversity and inclusion.
Technical Leadership: As a key figure in our team, you will serve as a supportive and empowering leader, fostering an inclusive environment where all team members feel valued and respected. Your mentorship will enable individuals to thrive and grow both personally and professionally.
Solution Planning: Collaborate with a diverse range of teams and stakeholders to gather requirements and perspectives, identify technical challenges, and create comprehensive cloud solution architectures and strategies that resonate with our diverse customer base.
Implementation and Deployment: Lead the implementation and deployment of Azure infrastructure solutions, ensuring that the process is inclusive and accommodating to the needs of all team members.
Performance Optimization: Continuously monitor and optimize the performance, reliability, and cost-efficiency of Azure cloud services with a focus on diversity and inclusion, ensuring that our solutions meet the needs of all users.
Security and Compliance: Advocate for strong security measures that protect the privacy and data of all users, making sure that our cloud solutions are compliant with diverse global regulations and standards.
Disaster Recovery and Business Continuity: Collaborate on creating effective disaster recovery and business continuity plans that prioritize inclusivity and accessibility for all team members.
Technical Documentation: Create and maintain comprehensive technical documentation, utilizing clear and inclusive language, architecture diagrams, deployment guides, and standard operating procedures.
Collaboration: Foster a collaborative and inclusive work environment, ensuring that the diverse perspectives and expertise of all team members are heard and valued during the integration of Azure infrastructure services.
Research and Innovation: Stay up-to-date with the latest Azure technologies and industry trends, and actively seek opportunities to enhance existing processes and technologies to better serve our diverse customer base.
Understand customers overall cloud portfolio, IT and business priorities, and success measures to design implementation architectures and scalable cloud solutions leveraging expertise in cloud infrastructure solutions (Windows and Linux IaaS, SAP, VMware, Security, Management, Storage, Networking, OSS, containers and Infra as a code technologies).
Apply technical knowledge and customer insights to create a migration and modernization roadmap with customers using the Cloud Adoption Framework (CAF). Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key Infrastructure technologies (e.g. Windows and Linux IaaS, Security, Networking, etc.), and Application Development and DevOps technologies (e.g. App Service, containers, serverless, cloud native, etc.) as appropriate
Collaborate with other peer Cloud Solution Architects, Product groups (as needed) and MS internal stakeholders in developing complex end-to-end Enterprise solutions on the Microsoft Azure platform.
Ensure all solutions leverage the design and operations guidance according to the Well-Architected framework across all pillars, including performance efficiency, security, operational excellence, reliability, and cost optimization
Run Architectural Design Sessions to build plan for implementing solution –governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production. Use CAF Landing Zones to rapidly prototype and deliver proof-of-concepts that accelerate production deployment
Develop deep relationships with key customer IT and Business decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates
Be the Voice of the Customer; Share insights and best practices, and connect with Engineering teams to remove blockers
Help Troubleshoot technical issues to prove the value of implementation of Azure technologies and working in close orchesrtation with Product team and Product SMEs to unblock, unlock and find ways to architecturally comply to the requirements of the customer.
Assess the customer knowledge of Azure platform and overall cloud readiness to support customers through a structured learning plan and ensure delivery through partners. Collaborate with others in developing complex end-to-end Enterprise solutions on the Microsoft Azure platform
Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community · Be an Azure Platform evangelist with customers, partners and external communities.
Build and grow developer communities by driving activities including OpenHacks, Workshops.
Qualifications
6+ years of experience in Azure Application & Infra as a Cloud Solution Architect or related Cloud technologies is highly desired.
Preferred Qualifications (Not all Required but a Plus):
- First success in consultative/complex technical sales and deployment projects, architecture, design, implementation, and/or support of Cloud and/or hybrid computing environments
- Proven track record of building technical relationships with IT executives . Experience in managing stakeholder relationships to get consensus on solution/projects.
- Ability to solve customer problems through cloud technologies
- Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills.
- Ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects.
- Presentation skills with a high degree of comfort with both large and small audiences (Senior Executives, IT management, Administrators and Developers) .
- Master's degree in Computer Science or related field experience.
- Prior experience with other cloud platforms (e.g., AWS, Google Cloud Platform).
- Knowledge of DevOps practices and tools (e.g., Azure DevOps, Git, CI/CD pipelines).
- Familiarity with Infrastructure as Code (IaC) concepts and tools (e.g., Terraform, ARM templates).
- Experience in containerization technologies such as Docker and Kubernetes.
- Understanding of hybrid cloud scenarios and connectivity between on-premises and cloud environments.
- Troubleshooting and Support: Provide inclusive and accommodating technical support and troubleshooting expertise to resolve complex issues related to Azure infrastructure services.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
