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Jobs in Singapore   »   Jobs in Singapore   »   Senior Operations Manager
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Senior Operations Manager

Write Edge Learning Centre Pte. Ltd.

Write Edge Learning Centre Pte. Ltd. company logo

We are looking for like-minded individuals - people who are passionate, disciplined and focused - to join our mission to become Singapore's leading English and Writing Specialist.

Are you a driven, resourceful, committed, creative and independent individual? Join us for a fruitful and hands-on experience!


As the Senior Operations Manager, you will manage the operations and customer service. In Charge on planning the front-end, back-end operational support in our centres.


Responsibilities

Operations at Centres and Customer Service

  • Responsible for leading the operations in Write Edge to provide smooth, efficient, effective operational support for our centres.
  • Plan new classes, programmes, workshops and scheduling for all centres
  • Prepare for annual registration exercise
  • Work closely with the Customer Service and Enrolment teams to ensure a high quality of liaison and smooth operations
  • Set up a customer service team and spearhead building and excellent customer experience
  • Arrange for ordering & distribution of resources across all centres
  • Manage our Payment systems and student management systems
  • Oversee finances for essential branch expenses

Strategic Leadership

  • To provide strategic leadership in formulating, developing operational infrastructure to support programmes, events, operational needs across the organisation
  • Independently managing large projects and programs, organisation design, operational excellence and transformation projects in areas such as: branding, performance improvement, cost-optimisation, cultural changes, business and back office transformations (e.g. shared service centre implementations), IT transformation (e.g. CRM implementation), etc.
  • Pinpoint system, structural and process improvements across the company, make actionable recommendations and drive execution to implement change

Operational and Cost Efficiency

  • Structure, develop and communicate data-driven insights and recommendations on improving operational issues at the company for senior stakeholder
  • Assist in expanding the business through analysing detailed supply/demand chain/classroom optimising formula
  • Support the company in measuring and achieving KPIs in planning, forecasting, inventory and cost management

Facilities Management

  • To work with the Facilities Manager to provide excellent and prompt Facility Management services, maintenance to all physical branches
  • To have oversight of management of budget of maintenance of existing branches and new branches
  • To manage new branch opening projects and renovation work

Qualifications and Skills:

  • A relevant degree/Master in Business Management/Administration, Finance Management, ICT or Computer Science equivalent
  • At least 3 years in Senior Management role or equivalent
  • At least 5 years in management level or similar work experience
  • Experience in an educational institution preferred
  • Comprehensive understanding of education institution operations, operational systems, procedures, standards and practices
  • Possess good IT skills and knowledge, proficiency in Microsoft Excel, Word, and PowerPoint and Google Workspace
  • Able to analyse data and statistics for trends and patterns with exceptional skills in Excel or Google Sheet

We are looking for someone who can:

  • Think and work strategically with the senior leadership team and HQ
  • Lead and manage the operations and facilities teams
  • Work closely and maintain good relationships with other departments and functions
  • Strong written and verbal communication and presentation skills
  • Ability to effectively multi-task and prioritize needs
  • Exceptional attention to detail and organizational skills
  • Outstanding work ethic
  • Motivated and dedicated self-starter
  • Problem-solving skills
  • Agile mindset and experience driving change with a track record of speed, impact and efficiency improvement

At Write Edge, we look for staff who have

  • A growth mind-set
  • Ability to take feedback
  • Stamina for hard work (ie. good learning attitude)
  • Responsibility
  • Aptitude for teaching and nurturing towards kids

Location(s):
Tampines Plaza

Commitment Period:
Full-time

Working Hours:
Tue - Sat, 9am - 6pm

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