Responsibilities
- The candidate is expected to make outbound calls to customers and to respond to inbound enquiries from leads, giving a basic introduction of Company’s latest promotions with the aim of maximising the take-up of these promotions.
- Address customers’ complaints in a timely and professional manner. Conduct first level investigation into customers’ complaints, identify expectation gap and work with service team members on service recovery aiming towards customer satisfaction.
- Build customer loyalty and retention by delivering the unique customer service experience
- Scheduling service appointments for customers
- Documentation of calls for tracking, monitoring and follow-up
- Assist in ad hoc administrative duties
Requirements
- Must be able to converse fluently over the phone, and read and write in English and Chinese
- Must be proficient in MS Word and MS Excel
- At least 1 year customer service or telemarketing experience
- Skilled in negotiation, listen attentively, identify callers’ needs, and remain composed even when dealing with agitated customers
- Minimum GCE ‘A’ Level or diploma
What We Offer
- Basic Salary up to S$2800, plus incentives, depending on experience of candidate
- 5 days work week
- Staff discounts and privileges from all Avone Beauty Secrets outlets
- Office located at Oxley Bizhub 2 near Tai Seng MRT (Circle Line)
- Clean, quiet and comfortable working environment
Interested candidates please send in your resume to [email protected], stating current and expected salary, and reasons for leaving past and present employment.
