This rapidly expanding, market leading technology business is looking to hire an experienced, dynamic Digital Strategy specialist into a pivotal, leadership role. This is a permanent role which offers superb long-term career progression in a friendly and innovative environment. You will be responsible for defining the strategy to drive high quality and efficient customer engagement and loyalty across the digital platforms. Leading an experienced team, you will take ownership of both the Chatbot and customer facing app. Candidate Requirements: At least 10 years of experience in a Digital role Proven experience of managing an app in a strategic capacity, related to Chatbot Track record of driving customer engagement and loyalty via digital channels Both hands-on execution and strategic experience People management experience Experience working with UX/UI and Tech teams