Responsibilities:
- Serve as the primary point of contact for customers, addressing inquiries, concerns, and providing product/service information.
- Collaborate closely with the Sales and Marketing teams to understand customer needs and ensure alignment of services with customer expectations.
- Manage order processing, including order entry, tracking, and coordinating shipments to meet customer requirements.
- Handle customer complaints or issues promptly and efficiently, striving for swift resolution. Maintain accurate records of customer interactions, transactions, and communications for future reference.
- Assist in preparing quotes, proposals, and sales contracts in coordination with the Sales team.
- Collect and analyze customer feedback to identify trends, areas for improvement, and contribute to product/service development initiatives.
- Provide periodic reports on customer inquiries, issues, and feedback to management.
- Assist with ad-hoc assignments as assigned by direct superiors.
Requirements:
- Certificates/Diploma/Degree in Business Administration, Marketing, or a related field.
- Min 1 year of experience in customer service, preferably within the Semiconductor Manufacturing industry or a technical field.
- Proficient in CRM software and other relevant tools for managing customer interactions.
- Good communication and interpersonal skills, with the ability to effectively engage with diverse customers.
- Strong problem-solving abilities and a customer-centric approach to handling inquiries and issues.
- Detail-oriented with the capacity to multitask and prioritize in a fast-paced environment.
- Knowledge of semiconductor products, manufacturing processes, or technical background.
- Experience in sales support or working closely with marketing teams.
- Familiarity with international customer service practices and multilingual abilities.
- Team player with positive working attitude.
- Comfortable work in Changi North Crescent.
