Since 1984, our client has grown to be a trusted hospitality company with more than 920 properties globally. Headquartered in Singapore, our client's presence extends across more than 220 cities in over 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA.
With their diversified accommodation offerings spanning serviced residences, coliving properties, hotels and independent senior living apartments, as well as student accommodation and rental housing. They have recently acquired a new hotel and are looking for capable individual to join them in their growth. Located in Robertson Quay, the hotel will be the new face of Singapore!
Executive, Front Office
Responsibilities
You will:
- Assist residents with check-in and check-out procedures
- Ensure all residents are attended to at the Front Desk
- Issue apartment access key cards
- Attend to and anticipate all residents' queries and needs
- Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
- Manage residents’ accounts, information and apartment availability in the system
- Perform simple bookkeeping
- Make and confirm reservations
- Respond to walk-ins, emails, calls and assist with queries and requests
- Handle and record resident feedback and complaints, and refer them to managers
- Perform related tasks as assigned
Job Requirements
You have:
- At least 1 years of relevant work experience, preferably in the hospitality industry
- Attained at least a Degree, Diploma or Higher NITEC in Hospitality, Hotel Management, or an equivalent qualification
- Service-oriented
- Supervisory skills
- Passion for coaching and guiding
- Passion in learning a variety of tasks, including handling paperwork and managing a team
- Willingness to perform shifts
- Training provided, applicants considering career switch or no experience are welcome to apply
Benefits
- 5-day work week in consideration of our culture of work-life balance
- Flexible benefits with comprehensive medical coverage for self and family
- Learning and development opportunities
- Subsidised rates at Ascott Serviced Residences
- Advocate staff volunteerism
- Wellness programme
If you are interested in this role and would like to discuss the opportunity further please click apply now or email Lim Sheng Feng at [email protected] for more information.
Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.
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